Helpdesk Ticketing System

Complete Helpdesk Ticketing System is a system for managing a helpdesk service. Where customers can submit tickets and agents can reply to customers. With a very clean and simple interface, where your customers can manage their tickets with just a few clicks and will receive a notification to their email in each response to their tickets.

Features of Complete Helpdesk Ticketing System

• Create & manage tickets
• Attach files to tickets
• Receive email notifications on each ticket response
• Organize tickets by status
• Organize tickets by label
• Organize tickets by department
• Assign specific users to each department
• Assign a priority to each ticket
• Manage canned responses and add them to ticket responses
• Manage users & user roles
• Set settings from visual interface
• Translate the strings from visual interface